Don Norman chronicles are always interesting as he shares personal experiences with new interfaces, but quite often the last appeal is rather dramatic.
This time I agree, and wonder how come market sales are ignoring research on human factors and human safety (well, it doesn’t surprise me, of course).
Automation brought to the car can be tragic.
“In the airplane, the pilots are not attending, but when trouble does arise, the extremely well-trained pilots have several minutes to respond. In the automobile, when trouble arises, the ill-trained drivers will have one or two seconds to respond. Automobile designers – and law makers – have ignored this information.”